According to the courier, my parcel has been delivered but I haven’t got an email with a QR code. Can I still collect my parcel?
Probably the front of house staff member hasn’t scanned your parcel yet. You will get an email with a QR code when the reception staff log your parcel into the system.
If the parcel has been scanned but you haven’t got an email, then your email may be registered incorrectly. You'll need to ask your accommodation to edit the email details. You can ask the front of house staff to log your parcel out manually without a QR code. They will only need your name for that. To get emails in the future, ask the front of house staff to change your email.