What should I do if the app suddenly starts to work slowly, keeps shutting down? 30 July 2021 20:17 Updated Try updating the app or deleting and reinstalling it. If the issue persists, please contact our support. You can learn more about that here: Live chat – contact us Related articles Can I still log in and log out parcels if the mobile devices are temporarily not working? According to the courier, my parcel has been delivered but I haven’t got an email with a QR code. Can I still collect my parcel? Comments 0 comments Please sign in to leave a comment.