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  1. Parcel Tracker
  2. For Mailroom/Reception Staff
  3. Other Frequently Asked Questions (for Mailroom/Reception Staff)

Other Frequently Asked Questions (for Mailroom/Reception Staff)

Find answers to frequently asked questions about Parcel Tracker and its main features here. If you don't find your question, ask us via Live Chat.

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  • What is the difference between normal, admin and supper admin users?
  • How do you add a recipient (resident)? Do we have to add all of them manually?
  • How does the pro pricing work?
  • What should I do if the app suddenly starts to work slowly, keeps shutting down?
  • Can I edit emails and SMS messages sent to recipients?
  • Can I log parels out without a QR code?
  • Why don’t you put the Single Scan Mode as default?
  • Where is your service available: only UK or also in the US and Asia?
  • Do you provide a free trial?
  • Do we have to use our own phones or do you provide phones with the service?
  • Can I scan and log multiple parcels and notify all recipients at once?
  • If there are many people sharing the same room, can we create separate accounts for them and still write the same room number?
  • Can I still log in and log out parcels if the mobile devices are temporarily not working?
  • Can we delete a team member’s profile?
  • Will the student receive the same QR code every time and can they reuse it?
  • If someone has multiple parcels, can they be collected with one code or each individual code must be scanned?
  • Some of our recipients have multiple names. Are we able to add alternative names for residents?
  • Is it possible to add more than one email when I create new recipient?
  • Is there a way to manually resend collection reminders?
  • Does Parcel Tracker require an individually printed label or can it read the Amazon/USPS barcode?
  • Is it possible to have the app on more than 1 phone?
  • How can I update the recipient database on Parcel Tracker?
  • Recipient wants to return a parcel. Can I log returns on Parcel Tracker?
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