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  1. Parcel Tracker
  2. For Recipients
  3. Frequently Asked Questions (for Recipients)

Frequently Asked Questions (for Recipients)

Find answers to frequently asked questions about Parcel Tracker and its main features here. If you don't find your question, ask us via Live Chat.

  • I’ve just downloaded the Parcel Tracker app but it won’t let me log in, do you know why this might be?
  • Why was I signed up for Parcel Tracker?
  • According to the courier, my parcel has been delivered but I haven’t got an email with a QR code. Can I still collect my parcel?
  • I just want to locate my parcel with my parcel code can I do that? I have a tracking number “XXXXXXX”. Can you track my parcel?
  • I don’t know my login details. How do I solve the problem?
  • Do I need to log in to your website to collect my parcels?
  • If I receive a parcel, how will I be notified?
  • How can I delete my account?
  • Why can't I log in to my account with my email?
  • I have signed myself up but I can’t see my parcels.
  • I've unsubscribed and deleted my account accidentally. As a result, I cannot receive the message/email when there's a parcel for me. Can I recover my account??
  • How do you guys manage our data? names, emails addresses etc. Do you have a GDPR policy?
  • I received an email to collect my parcels however the QR codes are not loading.
  • I sometimes buy things with my English name. Can I add it to my Parcel Tracker account?
  • On the information sheet, it said we could receive SMS notifications? How do I set that up?
  • If I forget to include my room number in my order and I just write the building name and postcode, will the reception collect it for me?
  • How can I check my parcel history?
  • Can my username be changed?
  • How can I change the mobile number attached to my account?
  • Is there anything I need as a verification when I collect my parcel?
  • Can I use old QR code again to check if I received any new parcels?
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