Frequently Asked Questions (for Recipients)
Find answers to frequently asked questions about Parcel Tracker and its main features here. If you don't find your question, ask us via Live Chat.
- I’ve just downloaded the Parcel Tracker app but it won’t let me log in, do you know why this might be?
- Why was I signed up for Parcel Tracker?
- According to the courier, my parcel has been delivered but I haven’t got an email with a QR code. Can I still collect my parcel?
- I just want to locate my parcel with my parcel code can I do that? I have a tracking number “XXXXXXX”. Can you track my parcel?
- I don’t know my login details. How do I solve the problem?
- Do I need to log in to your website to collect my parcels?
- If I receive a parcel, how will I be notified?
- How can I delete my account?
- Why can't I log in to my account with my email?
- I have signed myself up but I can’t see my parcels.
- I've unsubscribed and deleted my account accidentally. As a result, I cannot receive the message/email when there's a parcel for me. Can I recover my account??
- How do you guys manage our data? names, emails addresses etc. Do you have a GDPR policy?
- I received an email to collect my parcels however the QR codes are not loading.
- I sometimes buy things with my English name. Can I add it to my Parcel Tracker account?
- On the information sheet, it said we could receive SMS notifications? How do I set that up?
- If I forget to include my room number in my order and I just write the building name and postcode, will the reception collect it for me?
- How can I check my parcel history?
- Can my username be changed?
- How can I change the mobile number attached to my account?
- Is there anything I need as a verification when I collect my parcel?
- Can I use old QR code again to check if I received any new parcels?