What is a Requestor?
A Requestor is someone who works in your building and asks the mailroom to send a parcel or dispatch it to another location.
Users in your system can also be added as recipients, and it is through this recipient account that they can act as a Requestor to have parcels dispatched. While normal plans allow for standard recipients, the ability to request a dispatch through this account is an extra feature exclusively available for the Multi-Mailroom system under the Parcel Tracker Enterprise Plan.
Example:
James from the finance team needs to send a box of flyers to the marketing building. He asks the mailroom to send it for him. A mailroom user logs into Parcel Tracker and dispatches the parcel on his behalf.
Only Owner and Admins users can add other users. Additionally, the Requestor capability is a specialized Enterprise plan feature that must be enabled by our support team upon request. Multi Mailroom is available exclusively on the Enterprise plan. Book a Demo with us to learn more.
How to Log In and Dispatch a Parcel
Learn the complete step-by-step process for accessing your Requestor account and submitting a dispatch request to the mailroom.
Go to the Parcel Tracker website and log in to your account.
Select the appropriate Recipient Account under an internal site of your Parcel Tracker account and select
Continue.
Once logged in, click on the
Dispatch Parcelbutton.
Choose your recipient by either selecting an existing
InternalorExternalrecipient from the system or creating a new one.
Enter the total number of parcels you need to dispatch, and any other additional information then click
Continue.
Select the specific site where the parcel will be picked up by the mailroom staff, then click
Create.
Click
Downloadto print the label if you need to attach one to your physical package before the parcel is picked up and delivered.
Need more help?
If you experience any issues logging into your Requestor account, selecting a site, or generating a dispatch label, please reach out to our support team here for assistance!