Parcel Tracker’s Multi-Mailroom software simplifies and secures the internal movement of parcels within large organizations. Whether a package is moving from a central mailroom to a department office, a residential building, or across multiple sites, Multi-Mailroom provides full tracking at every step.
As parcels are handed off between individuals or locations, the system logs key details, who received it, where it went, and when. This creates a transparent and tamper-proof chain of custody. Notifications are triggered at critical points, keeping both staff and recipients informed of the parcel’s journey and estimated delivery time. The result: no more lost packages, increased operational efficiency, and complete visibility.
Why Use Multi-Mailroom?
Multi-Mailroom is essential when packages pass through multiple hands or facilities before reaching their final destination. It’s ideal for operations that demand full traceability and accountability, whether it’s:
A freight forwarding operation, where packages travel between international warehouses.
A corporate office moves items between internal mailrooms and multiple departments.
A government entity is tracking sensitive inter-office communications.
A warehouse distribution center manages complex internal deliveries.
In all these cases, Multi-Mailroom ensures the entire journey is recorded, verifiable, and auditable.
How Multi-Hop Routing Works in Parcel Tracker?
Parcel Tracker supports two primary methods of multi-hop parcel movement:
1. Pick-Up and Drop-Off
Used when parcels are moved by internal couriers, this method allows them to:
Scan and pick up the parcel, transferring custody to themselves.
Drop it off at the next location, recording a timestamp, the responsible user, and an optional image as proof of delivery.
Each handover is securely logged, creating a verifiable audit trail.
2. Expected Parcels
When the chain of custody must be temporarily broken, such as when a third-party courier transports the parcel, staff can mark the parcel as “Expected” at the destination site. Once it arrives, it is scanned again to resume tracking and restore the audit trail.
Use Cases for Multi-Mailroom
1. Commercial Buildings
In large office environments, parcels typically arrive at a central mailroom:
Mailroom staff scan incoming packages, triggering notifications to recipients and internal couriers.
Couriers pick up parcels via the app and deliver them to department receptions or secondary buildings.
Upon delivery, they capture an image as proof of drop-off.
The receiving receptionist scans the parcel, continuing the custody chain and alerting the final recipient.
The recipient can then either collect the parcel themselves or request a final delivery from the internal courier, who will obtain a signature to close the delivery loop.
2. Freight Forwarders
Packages arriving at a warehouse are:
Scanned in, notifying the recipient of arrival.
When ready for dispatch, staff scan them out and transfer them virtually to the destination warehouse.
The system marks the parcels as “Expected” at the destination, with attached details and photos.
Staff at the receiving location are notified and continue the chain of custody upon arrival.
This ensures cross-border parcel movements remain fully traceable across logistics hubs.
3. Government Departments
For secure inter-office communication:
Staff create a parcel entry by selecting the recipient, origin site, and adding custom tags.
The system generates a barcode label to be printed and affixed to the package.
Couriers receive a full list of items to pick up and deliver across sites.
As parcels are collected and delivered, the app logs each interaction, including signatures.
This method ensures the safe and trackable transfer of sensitive documents and materials.
4. Warehouses and Fulfillment Centers
When parcels arrive at a central loading dock:
They are scanned in, alerting recipients of their arrival.
Internal couriers take custody, scan the parcels, and deliver them to their respective departments.
Upon drop-off, couriers capture an image in the app as proof of delivery.
This streamlines internal logistics and ensures all deliveries are accounted for.