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How to edit Reminder email notifications sent to recipients from Parcel Tracker

Tailor your automated reminder notification template to help recipients never miss a delivery

Only Owner and Admin users have the permissions required to edit reminder notifications. To learn more about mailroom user access, feel free to check the full list of mailroom users and their permissions here.

Reminder notifications

Reminder notifications are automated alerts sent to recipients who have not yet collected their parcels. These alerts help maintain an organized mailroom by encouraging recipients to collect their pending items promptly.

Configure the messaging, delivery intervals, and total volume of automated reminders to optimize collection rates and ensure recipients are promptly notified of their pending items.

Editing the Email Notification Template

  1. Log in to the web platform and go to Settings > Inbound Notifications

  2. Create a new template by clicking on + Create Template and choosing Reminder.

  3. To rename the template for your own records, click the pen icon beside the title.

  4. You can now customize the following sections of the email:

    • Subject: The text the recipient sees in their inbox before opening the mail.

    • Heading: The main title at the very top of the email body.

    • Subheading: The primary notification text used to deliver the core message of the email in a brief, easy-to-read format.

    • Body: An optional field for providing additional long-form instructions or specific mailroom policies below the main message.

  5. In these sections, use the Variables dropdown menu to automatically pull in specific details like the recipient's name or the number of parcels and insert them.

  6. Configure your notification frequency: Define your preferred Reminders Delay (hours) to set the time between alerts, and specify the Maximum Number of Reminders to be dispatched.

  7. Use the toggle to decide if the collection QR code should be included in the email or not.

  8. Click Submit to save your changes.

Restoring Default Settings

If you wish to discard your customizations and return to the original template:

  1. Click the Restore Default button.

  2. Click Confirm on the verification pop-up.

  3. Click Submit to save the reset and return to the original settings.

Related Articles

Learn more about customizing your Parcel Tracker communication through the guides below:

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