Only Owner and Admin users have the permissions required to edit reminder notifications. To learn more about mailroom user access, feel free to check the full list of mailroom users and their permissions here.
Reminder notifications
Reminder notifications are automated alerts sent to recipients who have not yet collected their parcels. These alerts help maintain an organized mailroom by encouraging recipients to collect their pending items promptly.
Configure the messaging, delivery intervals, and total volume of automated reminders to optimize collection rates and ensure recipients are promptly notified of their pending items.
Editing the Email Notification Template
Log in to the web platform and select
Notificationsfrom the main navigation bar.
Locate the
Reminder section, clickActions, and selectEdit.
To rename the template for your own records, click the
penicon beside the title.
You can now customize the following sections of the email:
Subject:The text the recipient sees in their inbox before opening the mail.Heading:The main title at the very top of the email body.Subheading:The primary notification text used to deliver the core message of the email in a brief, easy-to-read format.Body:An optional field for providing additional long-form instructions or specific mailroom policies below the main message.
In these sections, use the
Variablesdropdown menuto automatically pull in specific details like the recipient's name or the number of parcels and insert them.
Configure your notification frequency: Define your preferred
Reminders Delay (hours)to set the time between alerts, and specify theMaximum Number of Remindersto be dispatched.
Use the toggle to decide if the collection QR code should be included in the email or not.
Click
Submitto save your changes.
Restoring Default Settings
If you wish to discard your customizations and return to the original template:
Click the
Restore Defaultbutton.
Click
Confirmon the verification pop-up.
Click
Submitto save the reset and return to the original settings.
Video Walkthrough
Prefer to watch a live demonstration? Follow along with the video below to see exactly how to navigate the notification settings and customize your reminder notification template.
Related Articles
Learn more about customizing your Parcel Tracker communication through the guides below:
Sign-up Notifications: How to edit Sign-up email notifications sent to new recipients to register on Parcel Tracker
Template Duplication: How to duplicate and edit an existing email template on Parcel Tracker
Template Removal: How to safely delete an email notification template from your system