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How to edit Collection email notifications sent to recipients from Parcel Tracker

Customize the notifications that are sent automatically when your recipients' claim their parcels.

Updated this week

Only Owner and Admin users can edit collection email notifications. To learn more about mailroom user access, feel free to check the full list of mailroom users and their permissions here.

You can easily customize the automated emails sent to recipients whenever they successfully pick up a parcel. This allows you to tailor the tone, confirm the collection, and provide any additional information to match your building's specific needs.

How to Edit the Email Notification Template

  1. Log in to the web platform and select Notifications from the main navigation bar.

  2. Locate the Collection section, click Actions, and select Edit.

  3. To rename the template for your own internal records, click the pen icon beside the title.

  4. You can now customize the following sections of the email:

    • Subject: The text the recipient sees in their inbox before opening the email.

    • Heading: The main title at the very top of the email body.

    • Subheading: The primary notification text used to deliver the core message of the email in a brief, easy-to-read format.

    • Body: An optional field for providing additional long-form instructions or specific mailroom policies below the main message.

  5. In these sections, use the Variables dropdown menu to automatically pull in specific details, like the recipient's name or the number of parcels collected, and insert them into your text.

  6. Use the toggles to decide if the signatures, advanced parcel details or notes should be included in the notification.

  7. Click Submit to save your changes!

Restoring Default Settings

If you wish to discard your customizations and return to the original, system-generated templates at any time:

  1. Click the Restore Default button.

  2. Click Confirm on the verification pop-up.

  3. Click Submit to save the reset and return to the original settings.

Video Walkthrough

Prefer to watch a live demonstration? Follow along with the video below to see exactly how to navigate the notification settings and customize your collection notification template.

Want to learn more?

If you want to edit other notification templates or learn more about navigating the notification configuration settings, check out the following related guides:

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