For Mailroom Users
Everything you need to know if you are responsible for managing recipients' deliveries
81 articles
How to Log Inbound Parcels
How to Collect Inbound Parcels
How to Enable and Use Batch Collection
One-Step Scanning & Two-Step Scanning
How to Enable Recipient Lock
How to Turn the Additional Parcel Details Feature On
Add Notes and Additional Parcel Details During the Scan Process
How to Create and Assign Storage Locations
How to Create Custom Tags
View the History of Inbound Deliveries
Download the History of Inbound Deliveries
Filter Inbound Deliveries by Columns, Tags, Date and More
Sort Inbound Deliveries by Recipient Name, Date and More
How to turn the Outbound Parcels Feature On
How to Log Outbound Parcels
How to Mark Outbound Deliveries as Collected by the Courier
View the History of Pending and Collected Outbound Parcels
Download the History of Outbound Deliveries
How to Add a Courier
How to Delete a Courier
Sort Outbound Deliveries by Sender, Recipient and More
Filter Outbound Deliveries by Columns, Tags, Date and More
Create a New Email Notification Template
Edit the Email Template Sent to Recipients
Duplicate an Email Template
Assign a Template to all Active Sites
Select a Template from the List
Delete an Email Notification Template
Enable and Disable a Recipient's SMS Notifications
How to edit Delivery email & SMS notifications sent to recipients from Parcel Tracker
How to edit Collection email notifications sent to recipients from Parcel Tracker
How to edit Reminder email notifications sent to recipients from Parcel Tracker
How to edit Sign-up email notifications sent to new recipients to register on Parcel Tracker
Set up Email Notification Schedule
What is the difference between normal, admin and supper admin users?
How does the pro pricing work?
What should I do if the app suddenly starts to work slowly and keeps shutting down?
Can I edit emails and SMS messages sent to recipients?
Can I log parcels out without a QR code?
Why don’t you put Single Scan Mode as the default?
Where is your service available? Is it only in the UK or also in the US and Asia?
Do you provide a free trial?
Do we have to use our own phones or do you provide phones with the service?
Can I scan and log multiple parcels and notify all recipients at once?
If there are many people sharing the same room, can we create separate accounts for them and still write the same room number?
Can I still log in and log out parcels if the mobile devices are temporarily not working?
Can we delete a team member’s profile?
Will the student receive the same QR code every time and can they reuse it?
If someone has multiple parcels, can they be collected with one code or each individual code must be scanned?
Some of our recipients have multiple names. Are we able to add alternative names for residents?
Is it possible to add more than one email when I create a new recipient?
Does Parcel Tracker require an individually printed label or can it read the Amazon/USPS barcode?
Is it possible to have the app on more than 1 phone?
The recipient wants to return a parcel. Can I log returns on Parcel Tracker?
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