For Mailroom Users
Everything you need to know if you are responsible for managing recipients' deliveries
75 articles
- How to Log Inbound Parcels
- Recipient Check-Out: How to Collect Inbound Parcels
- How to Enable Recipient Lock
- How to Turn the Additional Parcel Details Feature On
- Add Notes and Additional Parcel Details During the Scan Process
- How to Create and Assign Storage Locations
- How to Create Custom Tags
- View the History of Inbound Parcels
- Download Your Inbound Parcel Records
- Filter Inbound Deliveries by Columns, Tags, Date, and More
- Sort Inbound Deliveries by Recipient Name, Date, and More
- Parcel Identifier
- How to turn the Outbound Parcels Feature On
- How to Log Outbound Parcels
- How to Mark Outbound Deliveries as Collected by the Courier
- View the History of Pending and Collected Outbound Parcels
- Download Your Outbound Parcel Records
- How to Add a Courier
- How to Remove a Courier
- Sort Outbound Deliveries by Sender, Recipient and More
- Filter Outbound Deliveries by Columns, Tags, Date and More
- How does the pro pricing work?
- The recipient wants to return a parcel. Can I log returns on Parcel Tracker?
- Is it possible to have the Parcel Tracker mobile app on more than one phone or device?
- Does Parcel Tracker require an individually printed label or can it read the Amazon/USPS barcode?
- Is it possible to add more than one email when I create a new recipient?
- Some of our recipients have multiple names. Are we able to add alternative names for residents?
- If someone has multiple parcels, can they be collected with one code or each individual code must be scanned?
- Will the student receive the same QR code every time and can they reuse it?
- Can we delete a team member’s (User) profile?
- Can I still log in and log out parcels if the mobile devices are temporarily not working?
- If there are many people sharing the same room, can we create separate accounts for them and still write the same room number?
- Can I scan and log multiple parcels and notify all recipients at once?
- Do we have to use our own phones or do you provide phones with the service?
- Do you provide a free trial?
- Where is your service available? Is it only in the UK or also in the US and Asia?
- Can I log parcels out without a QR code?
- What should I do if the app suddenly starts to work slowly and keeps shutting down?
- What is the difference between Normal, Admin and Owner users?
- Force Server Sync