When managing a bustling mailroom, residential building, or corporate office, a streamlined package management system is essential. However, not everyone on staff needs the access to the entire software platform. Tiered permission levels ensure that staff members have exactly the tools they need to do their jobs without accidentally altering critical system settings or accessing sensitive billing information.
Based on standard parcel tracking permission structures, here is a breakdown of the distinct roles and capabilities of Normal, Admin, and Owner users.
The Normal User (Reception)
The Normal permission level is designed for the staff members who interact with packages and recipients daily, typically receptionists or mailroom clerks. Their primary focus is operational throughput.
What they do: Manage the daily lifecycle of packages. They can log inbound and outbound parcels, track down missing items via parcel history, and fully manage the recipient database.
What they don't do: Access administrative tools, view courier profiles, check parcel statistics, or alter site-wide settings.
The Admin User (Site Manager)
The Admin (often acting as a Site Manager) holds a supervisory role. They need to manage the daily operations of a specific location, oversee the reception staff, and analyze workflow, but they do not need control over the overarching company account.
What they do: Everything a Normal user does, plus site-level management. They can edit site details, customize notifications, manage staff (Admin level or lower), manage courier profiles, and view parcel statistics to monitor efficiency.
What they don't do: Access company billing, manage the software subscription, or add entirely new sites to the organization's network.
The Owner
The Owner level is reserved for the primary stakeholder, account holder, or IT director. This role has absolute, unrestricted access to the entire platform across all locations.
What they do: Owners can do everything a Normal user and an Admin can do, with several exclusive, high-level privileges. The Owner is the only user who can:
Access billing details, invoices, and manage the overarching subscription plan.
Enjoy default access to all sites registered under the organization without needing to be manually granted permission.
Add brand new sites to the platform as the organization expands.
Learn more about the different Parcel Tracker users and their corresponding permission levels here.