What are Expected Parcels?
Expected Parcels are parcels that have been transferred or routed (moved) from another internal site and are scheduled to arrive at a designated destination site but have not yet been physically received or scanned there.
These parcels are marked as “Expected” to provide visibility into incoming internal transfers. This allows staff to anticipate arrivals and resume tracking once the parcels are checked in at the destination.
Expected parcels are parcels generated through the Move feature, which allows parcels to be transferred between internal sites, a feature exclusively available for Multi-Mailroom under the Enterprise plan. To learn more about Multi-Mailroom, refer to this guide.
How Scanning Works in Multi-Mailroom
With the latest update, Batch Scan has been fully integrated into the Check In flow.
This means you can now:
Continuously scan parcels using the
Check InfeatureAutomatically process both new parcels and expected parcels in one workflow
Manually include expected parcels during review before finalizing
This streamlined process removes the need to switch between different scanning modes.
How to Scan Expected Parcels on the Mobile App
Follow these steps to scan and process inbound and expected parcels together:
On your mobile application, tap
In, then tapCheck In.For each parcel, hold down the
Circular Buttonto begin scanning.The app will automatically capture parcel details.
If prompted, hold down the
Circular Buttonagain to scan the barcode.Repeat the scanning process for all parcels.
To edit the most recent scanned parcel:
Tap the
black barat the top of the screenUpdate or add details as needed.
Once all parcels are scanned, tap the
Parcel Carticon.Review your scanned parcels.
You can also manually select and include
Expected parcelsfrom this screen.
Tap
Check Into finalize the reception of all selected parcels.
Need more help?
If you run into any issues scanning your barcodes or accessing the feature, please reach out to our support team here for assistance!