Parcel Tracker

These quick steps may help if your Parcel Tracker app is slow, freezing or crashing. Try them in order, starting with the quickest.

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Troubleshooting App Slowdowns, Freezes and Crashes

Update the app: check your device’s app store to make sure you are running the most recent version of Parcel Tracker. On Android, you can also join the beta program for the newest fixes, as shown in the next section.

Close and reopen the app: fully close Parcel Tracker, then open it again.

Check your device: make sure it has enough free storage and that its operating system is up to date. On iPhone, also make sure Low Power Mode is off.

Check your connection: switch between Wi-Fi and mobile data to see whether it makes a difference.

Delete and reinstall: completely uninstall the app from your device, then download and reinstall it and log in again. If you can’t remember your password, see <a href="https://support.parceltracker.com/en/articles/886594-how-to-reset-your-password-if-you-can-t-log-in">How to Reset Your Password If You Can’t Log In</a>.

1. Update the app: check your device’s app store to make sure you are running the most recent version of Parcel Tracker. On Android, you can also join the beta program for the newest fixes, as shown in the next section.
2. Close and reopen the app: fully close Parcel Tracker, then open it again.
3. Restart your device.
4. Check your device: make sure it has enough free storage and that its operating system is up to date. On iPhone, also make sure Low Power Mode is off.
5. Check your connection: switch between Wi-Fi and mobile data to see whether it makes a difference.
6. Delete and reinstall: completely uninstall the app from your device, then download and reinstall it and log in again. If you can’t remember your password, see <a href="https://support.parceltracker.com/en/articles/886594-how-to-reset-your-password-if-you-can-t-log-in">How to Reset Your Password If You Can’t Log In</a>.

Upgrading to the Android Beta Version

If you are using an Android device, joining our beta program gives you access to the newest performance improvements and bug fixes. To join the beta and update your app, follow these steps:

Open the Play Store and search for the Parcel Tracker - Mailroom app.

Open the app’s details page and scroll down until you see the “Join the beta” message.

Tap <code>Join</code> and confirm your choice in the pop-up window.

Wait a few minutes for the joining process to complete in the background.

Once complete, tap <code>Update</code> (or <code>Install</code>) to download the latest beta version of the app.

1. Open the Play Store and search for the Parcel Tracker - Mailroom app.
2. Open the app’s details page and scroll down until you see the “Join the beta” message.
3. Tap <code>Join</code> and confirm your choice in the pop-up window.
4. Wait a few minutes for the joining process to complete in the background.
5. Once complete, tap <code>Update</code> (or <code>Install</code>) to download the latest beta version of the app.

Watch this short video to see all of these steps:

If the steps above don’t help, please contact our support team and include your device model, operating system and app version (at the bottom of Settings in the app), whether it happens on more than one device, and what you were doing when it started. A screen recording helps us investigate faster.

If the issue persists after these steps, please reach out to our support team <a href="https://support.parceltracker.com/en/articles/177248-contact-our-live-support">here</a> for assistance!

Learn a few quick fixes to get your Parcel Tracker app running smoothly again.

What should I do if the app suddenly starts to work slowly, freezes or keeps crashing?

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What should I do if the app suddenly starts to work slowly, freezes or keeps crashing?

Troubleshooting App Slowdowns, Freezes and Crashes

Upgrading to the Android Beta Version

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