If you are a mailroom user and have forgotten your password or can’t log in, you can reset it yourself from the login screen on the web platform or the mobile app. The reset link is sent to your email address, which is the one you used to create your account or, if you were invited as a user, the one your invitation was sent to.
Resetting Your Password on the Web Platform
Go to the web platform at admin.parceltracker.com, enter your email address on the login screen and click
Continue.
On the next screen, where it asks for a password, click
Forgot Password?instead.
On the new screen, enter your email address and click
Send Link.
Open the link sent to your inbox, set your new password, and log in with it.
Resetting Your Password on the Mobile App
On the login screen of the mobile app, tap
Forgotten Password?.Enter your email address and tap
Send Link.
Open the link in the email you receive and set a new password.
Log in to the app with your new password.
If the Email Doesn’t Arrive or the Link Doesn’t Work
The email doesn’t arrive: check your spam or junk folder. If your organization filters email, ask your IT team to check whether emails from Parcel Tracker are being blocked. If you still don’t receive it, please contact our support team.
The link doesn’t work: use the link in the most recent email. If it still fails, request a new link and open it right away.
Accounts that sign in through your organization’s Single Sign-On don’t have a Parcel Tracker password, so there is nothing to reset. If you have trouble signing in with your work account credentials, please contact your IT team.
Want to learn more?
These related guides cover logging in and changing your password:
Need more help?
If you have any questions or run into issues resetting your password, please reach out to our support team here for assistance!