Skip to main content

How to Edit a Recipient's Mobile Phone Number

Learn how to change a recipient's mobile number to help them stay connected

Note: Only Normal, Admin, and Owner users can edit recipient details. For a complete overview, see the full list of mailroom users and their permissions.

Recipients cannot update their own mobile number directly. If a recipient needs their number changed, they will need to reach out to their mailroom or reception team to have it updated on their behalf.

As a mailroom user, follow the steps below to update a recipient's mobile number:

Web Platform

  1. Go to our web platform and sign in to your Parcel Tracker Account.

  2. In the main navigation bar, click Recipients.

  3. Use the Search Bar to find the intended recipient.

  4. Click Open on the recipient's name.

  5. Under the Phone Number field, enter the new mobile number.

  6. Close the page—the new number will be saved automatically.

Mobile Application

  1. On the default screen after opening the mobile app, tap Manage.

  2. Select Recipients.

  3. Search for the recipient who needs their mobile number updated, then select them.

  4. Tap the edit button found on the bottom right of the screen.

  5. Enter the new mobile number in the designated field.

  6. Tap Save.

Concerned about data privacy?

To learn more about how Parcel Tracker handles and protects data across your account, visit this article.

Related Articles
Did this answer your question?