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Enable or Disable a Recipient's SMS Notifications

Learn how to manage SMS notifications for recipients by enabling or disabling them as needed.

SMS notification is a paid feature under specific plans. To activate this service, please contact us.

How to Manage SMS Notifications (Web Platform)

  1. Log in to your account on the Parcel Tracker Web Platform.

  2. Select Recipients from the main navigation menu.

  3. Locate the person you wish to update and click Open to view their profile.

  4. By default, the Defer to template level notification channel configuration toggle is on. To customize channels for this recipient, toggle it off.

  5. Under Enabled Channels, select your preferred channels from the dropdown — Email, SMS, or both.

Note: By default, recipients follow the notification channels enabled in their assigned template. To customize channels for a specific recipient, toggle off Defer to template level notification channel configuration and select your preferred channels.

How to Manage SMS Notifications (Mobile Application)

  1. Launch the Parcel Tracker app and tap the Manage icon on the bottom-right of the navigation bar.

  2. Tap on the Recipients menu option.

  3. Locate and tap on the specific recipient's name to open their profile.

  4. Tap the edit icon found on the bottom right.

  5. Scroll down to find the Use Account Defaults toggle. By default, this is turned on — "This recipient follows the account notification settings." To customize channels for this recipient, toggle it off.

  6. Under the channels dropdown, select your preferred channels — Email, SMS, or both — then tap Save.

Note: By default, recipients follow the account notification settings. To customize channels for a specific recipient, toggle off Use Account Defaults and select your preferred channels individually.

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