On the Parcel Tracker web platform, you have full control over the content, triggers, and formatting of the automated emails and SMS messages sent to your recipients. Tailoring these messages helps ensure your communication is clear, on-brand, and provides all the necessary instructions for parcel collection.
Only Owners and Admin users can edit email templates and notification settings. To learn more about mailroom user access, feel free to check the full list of mailroom users and their permissions here.
Customizing Specific Notifications
Depending on where a parcel is in its journey, you can edit different types of automated messages. Select the guide below that matches the notification you want to update:
Edit Delivery Email and SMS Notifications: Customize the initial alerts recipients receive the moment a parcel arrives and is logged into the system.
Edit Reminder Notifications: Adjust the automated follow-up messages sent to recipients who have not picked up their packages after a certain period.
Edit Collection Notifications: Modify the confirmation emails and SMS messages sent after a parcel has been successfully picked up or handed over.
Edit Sign-Up Emails: Tailor the welcome instructions and system links sent to new recipients when they are first added to your directory.
Managing Your Templates
If you need help navigating the template system itself, check out our step-by-step guides on how to organize and manage your notification library:
Create a New Email Notification Template: Learn how to build a brand-new, customized message from scratch.
Duplicate an Email Notification Template: Discover how to copy an existing format to save time and maintain consistent branding.
Assign an Email Notification Template to All Sites: Find out how to instantly apply a single, standardized email message across all your registered locations.
Select a Template from the List: Learn how to browse your available templates and choose the specific one you want the system to send.
Delete an Email Notification Template: Keep your system organized by permanently removing outdated or unused automated messages.
Video Tutorial
If you prefer a visual walkthrough of the entire process, check out this 5-minute video to see exactly how you can manage and edit the notification templates sent to recipients from Parcel Tracker.