What is Parcel Collection?
Parcel Tracker's collection feature lets you easily hand over and securely record all the inbound parcels retrieved by recipients at your site. You can process these check-outs on both our Web Platform and our Mobile App.
How to Collect Parcels on the Web Platform
Follow these steps to hand over a parcel using your computer:
In your Parcel Tracker account, click
Parcelsin the main navigation bar. If you have enabled the Outbound Parcels feature, make sure to selectInboundunder Parcels.
Select the specific parcel you are handing over and under the Checked-out Column, click on
Check-out.
Ask the recipient to leave a signature or leave a note, then click
Collect.
How to Collect Parcels Using a QR Code (Mobile App)
Once you notify recipients that they have parcels waiting for them, they will instantly get an email with a QR code. Here is how to process it on the app:
Open the application and tap
Out, then selectRecipient Check-out.Press and hold the
circular buttonto scan the recipient's barcode.Tap
Next.
Ask for the recipient's signature, leave a note, or take a picture as proof of collection, then tap
Check-out.
How to Collect Parcels Without a QR Code (Mobile App)
If the recipient cannot present their QR code, you can log the parcels out manually by looking up their profile:
Open the application and tap
Out, then selectRecipient Check-out.Tap
Search recipientand type the name of the recipient.Tap the
blue barabove your screen which shows your selected recipient.
Select the parcel to be collected and tap
Close.Tap
Next.Ask for the recipient's signature, leave a note, or take a picture as proof of collection, then tap
Check-out.
Need more help?
If you run into any issues scanning QR codes or processing collections, please reach out to our support team here for assistance!