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How to Upgrade or Change Your Parcel Tracker Subscription Plan

Learn how to manage your subscription and upgrade your plan directly from your Parcel Tracker account.

Only users with Owner level access can view and manage Billing & Plan settings. If you do not have Owner access, please reach out to your account Owner to make any changes to your subscription. To learn more about mailroom user access, feel free to check the full list of mailroom users and their permissions here.

You can now manage your Parcel Tracker subscription directly from your account settings; no need to contact support to make changes. Whether you're looking to upgrade to a higher plan, switch between monthly and annual billing, or update your payment details, you can do it all in just a few steps.

How to Upgrade or Change Your Plan

  1. Log in to your Parcel Tracker account on the web platform and navigate to Settings > Billing & Plan.

  2. Click on Upgrade Plan if you are on the Free plan, or Manage Plan if you are already on a paid plan.

  3. Click Change next to your current plan and select the plan that works best for you. You can also switch between Monthly and Annual pricing, annual billing saves you 20%, and change the currency using the selector in the top right corner.

  4. Click Continue to proceed to the Usage Limits section.

  5. Customize your usage limits to match your organization's needs. You can purchase additional SMS credits using the slider, and add extra Recipient credits if you need more than 300 recipients per site, then click Continue to proceed to your billing details.

  6. Fill in your Billing Details, including your billing email, company name, and address, then click Continue.

  7. Add your preferred Payment Method; you can pay by card or US bank account.

  8. Review the order summary on the right side of the screen, apply a promo code if you have one, and click Confirm and Update to finalize your changes.

If you are looking to upgrade to the Enterprise plan, please contact our sales team directly so we can find the best solution for your organization.

Need more help?

If you get stuck at any point or have any questions about your plan or billing, please don't hesitate to reach out to our support team here and we'll be happy to help!

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