Only Owners and Admin users can enable additional features, including Placeholder Email. Feel free to check the full list of mailroom users and their permissions here.
What is Placeholder Email?
Placeholder Email lets you prefill a temporary email address whenever you create a new recipient, instead of leaving the email field empty or requiring you to enter one manually each time. This is useful if your mailroom doesn't always collect a recipient's real email address at the point of check-in.
Enabling Placeholder Email
Open the Parcel Tracker mobile app and tap
Settings.Navigate to
Parcel Detection.
Toggle on
Placeholder email.Enter your desired
Placeholder email addressin the field provided (for example, [email protected]).Tap
Updateto save your changes.
Where the Placeholder Email Appears
Once enabled, this placeholder address will be automatically applied to new recipients in two scenarios:
Adding a recipient manually - the placeholder address will prefill the email field when you create a new recipient.
Scanning a parcel for an unrecognized recipient - if the app doesn't find an existing recipient matching the scanned name, it will prompt you to create one, with the placeholder address prefilled.
Need more help?
If you have any questions or run into issues managing this feature, please reach out to our support team here for assistance!