Only Owner and Admin users can edit email and SMS delivery notifications. To learn more about mailroom user access, feel free to check the full list of mailroom users and their permissions here.
Delivery Notifications
You can customize the automated emails and SMS messages sent to recipients whenever they are notified about a new delivery. This allows you to tailor the tone and information to match your specific needs.
How to Edit the Email Notification Template
Log in to the web platform and select
Notificationsfrom the main navigation bar.
Locate the
Deliverysection, clickActions, and selectEdit.
Select the
Emailtabto view the template editor.
To rename the template for your own records, click the
penicon beside the title.
You can now customize the following sections of the email:
Subject:The text the recipient sees in their inbox before opening the mail.Heading:The main title at the very top of the email body.Subheading:The primary notification text used to deliver the core message of the email in a brief, easy-to-read format.Body:An optional field for providing additional long-form instructions or specific mailroom policies below the main message.
In these sections, use the
Variablesdropdown menuto automatically pull in specific details like the recipient's name or the number of parcels and insert them.
Use the toggles to decide if the collection QR code and advanced parcel details should be included in the notification.
Click
Submitto save your changes.
How to Edit the SMS Notification Template
After completing steps 1 and 2 above, once you are on the template editor screen, simply proceed with the following to customize your text messages:
3. Click the SMS tab at the top of the editor.
4. Type your message directly into the text box provided.
5. Insert specific details like the recipient's name or parcel location by using the Variables dropdown menu.
6. Click Submit to save your changes.
Restoring Default Settings
If you wish to discard your customizations and return to the original templates:
Click the
RestoreDefaultbutton.
Click
Confirmon the verification pop-up.
Click
Submitto save the reset and return to the original settings.
Video Walkthrough
Prefer to watch a live demonstration? Follow along with the video below to see exactly how to navigate the notification settings and customize your delivery notification templates.
Related Articles
Learn more about customizing your Parcel Tracker communication through the guides below:
Collection Notifications: How to edit Collection email notifications sent to recipients from Parcel Tracker
Reminder Notifications: How to edit Reminder email notifications sent to recipients from Parcel Tracker
Sign-up Notifications: How to edit Sign-up email notifications sent to new recipients to register on Parcel Tracker