When standard notifications aren't quite enough, you can design custom emails tailored perfectly to your facility's specific needs. Whether you need to notify recipients about a fresh delivery, remind them of a pending collection, or welcome them with a sign-up email, Parcel Tracker allows you to build brand-new templates from scratch directly on the web platform.
Only Owner and Admin users can create and manage email notification templates. To learn more about mailroom user access, feel free to check the full list of mailroom users and their permissions here.
Creating a Template on the Web Platform
Follow these steps to draft and save a new automated email template for your account:
Log in to your Parcel Tracker account on the web platform and click
Notificationson the main navigation bar.
Locate the specific notification category you want a new template in (such as delivery, collection, or sign-up) and click the
Plus symbolnext to that section to expand it.
Click
Createto open a new template.
Edit the template by adding your customized subject line, heading, body and etc., then click
Submitto save your new email template to the system.
What's Next?
Once your new template is created and saved, you will need to activate it so the system knows to use it. Check out our guide on how to Select a Template from the Notification Template List to ensure your newly drafted message is the one being sent to your recipients!