If you manually created an account on the Parcel Tracker website or app, your parcel history will be empty. This is because a self-registered account is not connected to your building's internal mailroom system.
As a recipient, you do not need to sign up for the application yourself. To ensure your parcels are routed to the correct location, your building's front desk or management team must register you.
When your management sets up the Parcel Tracker system and adds you to their directory, an official account is automatically created for you. Once this is done, you will receive a welcome email with a link to set your password and access your real profile.
If you have not received this welcome email yet, please reach out to your reception desk so they can send you an official invite!
Want to check your past deliveries?
Once you are logged into your official account, you can learn more about navigating your dashboard here: