For Recipients
Everything you need to know if you are a parcel recipient, a resident, a tenant, or a student on campus
23 articles
- I've unsubscribed and deleted my account accidentally. As a result, I cannot receive the message/email when there's a parcel for me. Can I recover my account??
- Can You Use an Old QR Code to Claim New Parcels?
- Is there anything I need as a verification when I collect my parcel?
- Can my username be changed?
- How can I check my parcel history?
- If I forget to include my room number in my order and I just write the building name and postcode, will the receptionist collect it for me?
- On the information sheet, it said we could receive SMS notifications? How do I set that up?
- I sometimes buy things with my English name. Can I add it to my Parcel Tracker account?
- I received an email to collect my parcels however the QR codes are not loading.
- How Does Parcel Tracker Manage and Protect User Data?
- I just downloaded the Parcel Tracker App, but it won’t let me log in. Do you know why this might be?
- I have signed up for myself, but I can’t see my parcels.
- Why can't I log in to my account using my email?
- How can I delete my account?
- If I receive a parcel, how will I be notified?
- Do I need to log in to your website to collect my parcels?
- I just want to locate my parcel using my parcel code. Can I do that? I have a tracking number, “XXXXXX.” Can you track my parcel?
- According to the courier, my parcel has been delivered, but I haven’t got an email with a QR code. Can I still collect my parcel?
- Why was I signed up for Parcel Tracker?