Frequently Asked Questions (for Recipients)
Find answers to frequently asked questions about Parcel Tracker and its main features here. If you don't find your question, ask us via Live Chat.
19 articles
- I've unsubscribed and deleted my account accidentally. As a result, I cannot receive the message/email when there's a parcel for me. Can I recover my account??
- Can You Use an Old QR Code to Claim New Parcels?
- Is there anything I need as a verification when I collect my parcel?
- Can my username be changed?
- How can I check my parcel history?
- If I forget to include my room number in my order and I just write the building name and postcode, will the receptionist collect it for me?
- On the information sheet, it said we could receive SMS notifications? How do I set that up?
- I sometimes buy things with my English name. Can I add it to my Parcel Tracker account?
- I received an email to collect my parcels however the QR codes are not loading.
- How Does Parcel Tracker Manage and Protect User Data?
- I just downloaded the Parcel Tracker App, but it won’t let me log in. Do you know why this might be?
- I have signed up for myself, but I can’t see my parcels.
- Why can't I log in to my account using my email?
- How can I delete my account?
- If I receive a parcel, how will I be notified?
- Do I need to log in to your website to collect my parcels?
- I just want to locate my parcel using my parcel code. Can I do that? I have a tracking number, “XXXXXX.” Can you track my parcel?
- According to the courier, my parcel has been delivered, but I haven’t got an email with a QR code. Can I still collect my parcel?
- Why was I signed up for Parcel Tracker?