When an outbound package leaves your facility, updating its status to "Collected" is a crucial step in maintaining an accurate audit trail. Parcel Tracker makes this handover process seamless, allowing you to log the exact time of dispatch, record the courier's call sign, and even capture a digital signature. You can process this courier handoff easily using either the Web Platform or the Mobile Application.
Processing a Handoff on the Web Platform
If you are managing the mailroom from your computer, you can easily mark individual outgoing items as collected directly from your dashboard.
Log in to your Parcel Tracker account, click
Parcelson the main navigation bar, and selectOutbound.
Locate the specific parcel you are handing over and click the
Check-outbutton under theChecked-out Column.
A confirmation window will appear. Enter the
courier'scall sign,and theirsignature.
Click
Collectto finalize the handover and officially update the parcel's status.
A call sign is a unique identifier used to designate a specific shipment or transport unit.
Processing a Handoff on the Mobile App
The mobile app is perfect for processing batch collections on the go, especially when a courier arrives to pick up multiple packages at once.
Launch the app and navigate to the
Outboundsection.Tap on
Courier Handoffto begin the collection process.Select the appropriate
Courierfrom the provided list.
Tap
Select Allnext to the sender's name to instantly grab all pending parcels assigned to that courier, or select the specific items manually.Tap
Check-out Selectedat the bottom of the screen to proceed.Enter the
courier's call signand capture theirsignatureon the screen. Finally, tapCheck-out Parcelsto complete the handoff.
Why is this important?
By officially marking items as collected and capturing a signature, you close the loop on your outbound deliveries. This protects your facility from liability by clearly proving exactly when the package left your building and who took it.
What's Next?
Once your packages are handed off to the courier, they will move out of your pending queue. If you ever need to look back at these records, learn how to View the History of Pending and Collected Outbound Parcels.