The front-of-house staff member has probably not scanned your parcel yet. When the reception staff logs your parcel into the system, you will receive an email with a QR code.

If the parcel has been scanned but you haven’t received an email, then your email may be registered incorrectly. You'll need to ask your accommodation to edit the email details. You can ask the front-of-house staff to log your parcel out manually without a QR code. They will only need your name for that. To get emails in the future, ask the front-of-house staff to change your email.

Use one of the old QR codes sent to you.