Note: Only Normal, Admin, and Owner users can edit recipient details. For a complete overview, see the full list of mailroom users and their permissions.
Recipients cannot change their mobile number directly on their own account. Please contact your mailroom or reception team to request this update on your behalf.
To change the mobile number of a recipient, follow the steps below:
Web Platform
Go to our web platform and sign in to your Parcel Tracker Account.
In the main navigation bar, click
Recipients.
Use the
Search Barto find the intended recipient.
Click
Openon the recipient's name.
Under the
Phone Numberfield, enter the new mobile number.
Close the page—the new number will be saved automatically.
Mobile Application
On the default screen after opening the mobile app, tap
Manage.Select
Recipients.Search for the recipient who needs their mobile number updated, then select them.
Tap the
three dotsicon in the upper-right corner of the screen.Select
Edit.Enter the new mobile number in the designated field.
Tap
Save.
Concerned about your personal data?
You can see the following article to learn more about how we keep your data safe and secure.