Why haven't I received my notification?
If a courier confirms delivery but you haven't received a QR code, it is usually due to the following reasons:
Processing Time: The front-of-house staff may not have scanned your parcel into the system yet. You will receive an automated email the moment they log it in.
Incorrect Contact Details: If the staff has already processed the delivery, your email address might be registered incorrectly in the system.
Unsubscribed Notifications: You may have previously clicked "Unsubscribe" in a Parcel Tracker email. If you have opted out of our mailing list, the system will stop sending you notifications.
How to Collect Your Parcel Without a QR Code
Don't worry, you can still pick up your items even if you haven't received a new notification with a QR code. You have a few options:
Manual Checkout: Simply provide your name to the front-of-house staff. They can locate your parcel in the system and log it out manually. You will just need to leave an electronic signature as proof of pickup.
Use an Old QR Code: If you have an email from a previous delivery, the staff can scan that old QR code to quickly pull up your current recipient profile and pending parcels.
How to Fix This for Future Deliveries
To ensure you receive your QR codes moving forward, ask the staff to verify and update your email address while you are at the desk. Once they update your profile, all future notifications will be sent to the correct address automatically.