Find answers to frequently asked questions about Parcel Tracker and its main features here. If you don't find your question, ask us via Live Chat.
21 articles
What is the difference between normal, admin and supper admin users?
How does the pro pricing work?
What should I do if the app suddenly starts to work slowly and keeps shutting down?
Can I edit emails and SMS messages sent to recipients?
Can I log parcels out without a QR code?
Why don’t you put Single Scan Mode as the default?
Where is your service available? Is it only in the UK or also in the US and Asia?
Do you provide a free trial?
Do we have to use our own phones or do you provide phones with the service?
Can I scan and log multiple parcels and notify all recipients at once?
If there are many people sharing the same room, can we create separate accounts for them and still write the same room number?
Can I still log in and log out parcels if the mobile devices are temporarily not working?
Can we delete a team member’s profile?
Will the student receive the same QR code every time and can they reuse it?
If someone has multiple parcels, can they be collected with one code or each individual code must be scanned?
Some of our recipients have multiple names. Are we able to add alternative names for residents?
Is it possible to add more than one email when I create a new recipient?
Does Parcel Tracker require an individually printed label or can it read the Amazon/USPS barcode?
Is it possible to have the app on more than 1 phone?
The recipient wants to return a parcel. Can I log returns on Parcel Tracker?
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