Frequently Asked Questions (for Recipients)
Find answers to frequently asked questions about Parcel Tracker and its main features here. If you don't find your question, ask us via Live Chat.
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I just downloaded the Parcel Tracker App, but it won’t let me log in. Do you know why this might be?
Why was I signed up for Parcel Tracker?
According to the courier, my parcel has been delivered, but I haven’t got an email with a QR code. Can I still collect my parcel?
I just want to locate my parcel using my parcel code. Can I do that? I have a tracking number, “XXXXXX.” Can you track my parcel?
Do I need to log in to your website to collect my parcels?
If I receive a parcel, how will I be notified?
How can I delete my account?
Why can't I log in to my account using my email?
I have signed up for myself, but I can’t see my parcels.
I've unsubscribed and deleted my account accidentally. As a result, I cannot receive the message/email when there's a parcel for me. Can I recover my account??
How Does Parcel Tracker Manage and Protect User Data?
I received an email to collect my parcels however the QR codes are not loading.
I sometimes buy things with my English name. Can I add it to my Parcel Tracker account?
On the information sheet, it said we could receive SMS notifications? How do I set that up?
If I forget to include my room number in my order and I just write the building name and postcode, will the receptionist collect it for me?
How can I check my parcel history?
Can my username be changed?
How can I change the mobile number attached to my account?
Is there anything I need as a verification when I collect my parcel?
Can You Use an Old QR Code to Claim New Parcels?