Get Started with Parcel Tracker
- How Parcel Tracker works (for Mailroom/Reception Staff)
- How to sign up for Parcel Tracker - free & paid plans; book a live demo
- Download Parcel Tracker's mobile app (for Mailroom/Reception Staff)
- Force Server Sync – when do you need to do it?
- Live chat – contact us
- Parcel Tracker’s Privacy Policy, Terms & Conditions
Your Parcel Tracker Account
- Edit the personal info of your account on Parcel Tracker (for Mailroom/Reception Staff)
- Edit the company info of your account on Parcel Tracker (for Mailroom/Reception Staff)
- Change your password on Parcel Tracker (for Mailroom/Reception Staff)
- Change the building you have access to on Parcel Tracker
- Log out of your account on Parcel Tracker (for Mailroom/Reception Staff)
- How to reset your password on Parcel Tracker (for Mailroom/Reception Staff)
Parcel Tracker Recipients
- Add a recipient on Parcel Tracker
- How to bulk upload recipients on Parcel Tracker
- Edit recipient’s information on Parcel Tracker
- Remove a recipient/multiple recipients on Parcel Tracker
- Sort recipients by name/location/last modified on Parcel Tracker
- How to delete all recipients at once on Parcel Tracker
Parcel Tracker Inbound Deliveries
- How to log inbound parcels with & without a barcode on Parcel Tracker
- How to log inbound parcels out with & without a QR code on Parcel Tracker
- How to enable one-step scanning & disable two-step scanning on Parcel Tracker’s app
- How to download the history of inbound deliveries to your PC on Parcel Tracker
- How to view the history of inbound deliveries, proof of pickup, and more (for Mailroom/Reception Staff)
- Sort inbound deliveries by recipient, date, and more on Parcel Tracker (for Mailroom/Reception Staff)
Parcel Tracker Outbound Deliveries
- How to download the history of outbound deliveries to your PC on Parcel Tracker
- How to add a courier on Parcel Tracker
- How to delete a courier on Parcel Tracker
- Sort outbound deliveries by courier, date, recipient, and more on Parcel Tracker (for Mailroom/Reception Staff)
- How to view the history of pending and collected outbound deliveries and their details (for Mailroom/Reception Staff)
- How to mark outbound deliveries as collected by the courier
Parcel Tracker Mailroom Users
Parcel Tracker Buildings
- Add a building to Parcel Tracker
- How to switch between your buildings on Parcel Tracker
- Edit building info & add/remove building managers/mailroom staff on Parcel Tracker
- Delete a building on Parcel Tracker
- Delete multiple/all buildings at once on Parcel Tracker
- Sort buildings by name/address/city/size on Parcel Tracker
Parcel Tracker's New Features
- How to Use Batch Collection
- How to Create and Assign Locations
- How To Create and Assign Custom Tags to a Parcel
- How to add notes and additional parcel details during the scan process on Parcel Tracker
- How to turn the Outbound parcels feature on/off on Parcel Tracker
- How to turn the Additional parcel details feature on/off
Parcel Tracker Notifications
- How to edit the email templates sent to recipients from Parcel Tracker
- How to upload your logo and change button colors in notification emails from Parcel Tracker
- How to edit Delivery email & SMS notifications sent to recipients from Parcel Tracker
- How to edit Collection email notifications sent to recipients from Parcel Tracker
- How to edit Reminder email notifications sent to recipients from Parcel Tracker
- How to edit Sign-up email notifications sent to new recipients to register on Parcel Tracker
Parcel Tracker Statistics
- Find out the number of parcels awaiting collection on Parcel Tracker
- Find out the number of parcels scanned today/in 7 days/ in total on Parcel Tracker
- Find out the number of parcels collected during last 7 days on Parcel Tracker
- View & download the overview of your peak delivery and collection times on Parcel Tracker
- View & download the overview of your number of delivered and collected parcels on Parcel Tracker
- View & download the overview of your parcel turnaround time on Parcel Tracker
Other Frequently Asked Questions (for Mailroom/Reception Staff)
- sitemap
- What is the difference between normal, admin and supper admin users?
- How do you add a recipient (resident)? Do we have to add all of them manually?
- How does the pro pricing work?
- What should I do if the app suddenly starts to work slowly, keeps shutting down?
- Can I edit emails and SMS messages sent to recipients?