For Mailroom Users
Everything you need to know if you are responsible for managing recipients' deliveries
85 articles
Contact our 24/7 Live Support
Parcel Tracker’s Privacy Policy, Terms & Conditions
Get the Parcel Tracker - Mailroom App
How Parcel Tracker works
How to Log Inbound Parcels
Recipient Check-Out: How to Collect Inbound Parcels
How to Enable and Use Batch Parcel Collection
One-Step vs. Two-Step Scanning Mode
How to Enable Recipient Lock
How to Turn the Additional Parcel Details Feature On
Add Notes and Additional Parcel Details During the Scan Process
How to Create and Assign Storage Locations
How to Create Custom Tags
View the History of Inbound Parcels
Download Your Inbound Parcel Records
Filter Inbound Deliveries by Columns, Tags, Date and More
Sort Inbound Deliveries by Recipient Name, Date and More
Parcel Identifier
How to turn the Outbound Parcels Feature On
How to Log Outbound Parcels
How to Mark Outbound Deliveries as Collected by the Courier
View the History of Pending and Collected Outbound Parcels
Download Your Outbound Parcel Records
How to Add a Courier
How to Remove a Courier
Sort Outbound Deliveries by Sender, Recipient and More
Filter Outbound Deliveries by Columns, Tags, Date and More
Create a New Email Notification Template
How to Manage and Customize Recipient Notifications
Duplicate an Email Template
Assign a Template to all Active Sites
Select a Template from the Notification Template List
Delete an Email Notification Template
Enable or Disable a Recipient's SMS Notifications
How to Edit Email and SMS Delivery Notifications
How to edit Collection email notifications sent to recipients from Parcel Tracker
How to edit Reminder email notifications sent to recipients from Parcel Tracker
How to edit Sign up email notifications sent to new recipients to register on Parcel Tracker
Manage Your Notification Schedule
What is the difference between Normal, Admin and Owner users?
How does the pro pricing work?
What should I do if the app suddenly starts to work slowly and keeps shutting down?
Can I edit emails and SMS messages sent to recipients?
Can I log parcels out without a QR code?
Why don’t you put Single Scan Mode as the default?
Where is your service available? Is it only in the UK or also in the US and Asia?
Do you provide a free trial?
Do we have to use our own phones or do you provide phones with the service?
Can I scan and log multiple parcels and notify all recipients at once?
If there are many people sharing the same room, can we create separate accounts for them and still write the same room number?
Can I still log in and log out parcels if the mobile devices are temporarily not working?
Can we delete a team member’s (User) profile?
Will the student receive the same QR code every time and can they reuse it?
If someone has multiple parcels, can they be collected with one code or each individual code must be scanned?
Some of our recipients have multiple names. Are we able to add alternative names for residents?
Is it possible to add more than one email when I create a new recipient?
Does Parcel Tracker require an individually printed label or can it read the Amazon/USPS barcode?
Is it possible to have the Parcel Tracker mobile app on more than one phone or device?
The recipient wants to return a parcel. Can I log returns on Parcel Tracker?
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